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Get in Touch

We value your feedback and are here to help you succeed with QuantFin. Whether you have questions, need technical support, or want to discuss partnership opportunities, we're here to assist.

Support Channels

Technical Support

For technical issues, bug reports, and platform-related questions:

GitHub Issues (Preferred) - Repository: github.com/donewiththedollar/quantfin-bot - Best for: Bug reports, feature requests, technical issues - Response time: 1-2 business days

Email Support - Email: [email protected] - Best for: Account issues, billing questions, general inquiries - Response time: 24-48 hours

Community Support

Discord Community - Server: discord.gg/quantfin - Best for: Trading discussions, strategy sharing, community help - Active hours: 24/7 community support

Telegram Group - Channel: @quantfin_official - Best for: Quick questions, announcements, community chat - Languages: English, with multilingual community support

Social Media

Twitter/X - Handle: @dexalgo - Best for: News, updates, market insights - Follow for: Platform announcements, trading tips, market analysis

LinkedIn - Page: linkedin.com/company/dexalgo - Best for: Professional networking, partnership inquiries - Content: Company news, industry insights

Development Team

Core Team

DexAlgo Team - Location: Global (Remote-first) - Focus: Quantitative finance, blockchain technology, trading algorithms - Experience: 10+ years combined in traditional finance and DeFi

Contact by Department

Engineering & Development - Email: [email protected] - Best for: Technical integrations, API questions, development partnerships

Business Development - Email: [email protected] - Best for: Partnership opportunities, institutional accounts, integrations

Marketing & Community - Email: [email protected] - Best for: Content partnerships, community events, media inquiries

Reporting Security Issues

Security Contact

Security Team - Email: [email protected] - PGP Key: [Available on request] - Response time: 24 hours maximum

Responsible Disclosure

We encourage responsible disclosure of security vulnerabilities: 1. Email [email protected] with details 2. Allow 24-48 hours for initial response 3. Do not publicly disclose until we've addressed the issue 4. We may offer bounties for significant security discoveries

Business Inquiries

Partnership Opportunities

We're interested in partnerships with: - Exchanges: Integration with additional trading venues - Wallet Providers: Enhanced wallet connectivity - Educational Platforms: Trading education and content - Research Institutions: Academic collaboration and research

Institutional Accounts

For institutional users requiring: - Custom API limits - Dedicated support - White-label solutions - Compliance assistance

Contact: [email protected]

Media & Press

For media inquiries, interviews, and press releases: - Email: [email protected] - Media kit: Available upon request - Response time: 2-3 business days

Physical Location

Headquarters - DexAlgo Technologies - Virtual Office (Remote-first company) - Registered: Delaware, USA - Time Zone: UTC-5 (Eastern Time)

Development Centers - Primary: North America - Secondary: Europe, Asia-Pacific - 24/7 monitoring and support coverage

Bug Bounty Program

Scope

We offer rewards for discovering: - Critical vulnerabilities: $500-$2,000 - High severity issues: $200-$500 - Medium severity issues: $50-$200 - Low severity issues: $10-$50

Eligibility

  • Original discovery (not previously reported)
  • Responsible disclosure followed
  • Detailed reproduction steps provided
  • Constructive approach to reporting

Excluded Issues

  • Issues in third-party dependencies
  • Previously known vulnerabilities
  • Social engineering attacks
  • Physical security issues

Contributing to Documentation

How to Contribute

  1. Fork the documentation repository
  2. Make your changes or additions
  3. Submit a pull request with clear description
  4. Our team will review and merge approved changes

Documentation Needs

  • Translations: Help translate docs to other languages
  • Examples: More code examples and use cases
  • Tutorials: Step-by-step guides for common tasks
  • Screenshots: Updated UI screenshots and walkthroughs

Recognition

Contributors to documentation will be: - Listed in the contributors section - Acknowledged in release notes - Eligible for community rewards

Feedback & Suggestions

Feature Requests

We actively seek user feedback for: - New trading strategies - UI/UX improvements - Additional integrations - Performance enhancements

User Research

Participate in: - User interviews (30-60 minutes) - Beta testing programs - Usability studies - Feature feedback sessions

Compensation available for extended research participation.

Terms of Service

Privacy Policy

Regulatory Inquiries

For regulatory and compliance questions: - Email: [email protected] - Response time: 3-5 business days - Jurisdiction-specific guidance available

Response Time Expectations

Priority Levels

Critical Issues (Platform down, security) - Response: 2-4 hours - Resolution: 24-48 hours

High Priority (Trading issues, API problems) - Response: 4-8 hours - Resolution: 1-3 business days

Medium Priority (Feature requests, general questions) - Response: 1-2 business days - Resolution: 1-2 weeks

Low Priority (Documentation, suggestions) - Response: 2-5 business days - Resolution: As scheduled

Office Hours

Live Support

Monday - Friday - 9:00 AM - 6:00 PM EST - Real-time chat support - Technical assistance available

Weekend Support - Limited support available - Emergency issues only - Community support active

Maintenance Windows

Scheduled Maintenance - Sundays: 2:00 AM - 4:00 AM EST - Advance notice: 48 hours minimum - Status page: status.dexalgo.org

Newsletter & Updates

Subscribe for Updates

  • Monthly newsletter with platform updates
  • Trading insights and market analysis
  • New feature announcements
  • Community highlights

Subscribe: newsletter.dexalgo.org

We're committed to providing excellent support and building a strong community around QuantFin. Don't hesitate to reach out!